Sunday, April 18, 2021

Beware .. Amazon staff are relying on your conversations with Alexa’s assistant

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Zubair Yaqoob
Zubair Yaqoob
The author has diversified experience in investigative journalism. He is Chief content editor at wnobserver.com

If you are a user of Alexa’s e-speaker, you should know that he is not the only one who hears you, but also Amazon employees with you in this circle.

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According to the British Metro website, although there is an Alexa speaker to help you play music, follow news and buy things online, the company behind it may not be aware of everything you do using Alexa.

Amazon has thousands of employees, both inside and outside the company, who review voice recordings to support the accuracy of Alexa.

This may not be a bad thing if that means that Alexa is getting better, for example, in dealing with different dialects or vocalizations.

But the fact is that this is beyond this stage. Employees who listen to up to 1,000 audio tracks per shift often face very serious material. Two of the workers said they picked up what they thought was a sexual assault via a helper.

When something like this happens, employees may share the experience they have encountered in the internal chat room as a way to reduce stress.

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“We take the security and privacy of our personal information very seriously,” said Amazon. “For example, this information helps us to train speech recognition systems and understand our natural language so that Alexa can better understand the requests and ensure that the service works well for everyone.

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Zubair Yaqoob
Zubair Yaqoob
The author has diversified experience in investigative journalism. He is Chief content editor at wnobserver.com
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